Welcome to Highlight Housing Limited’s website, highlight.org.uk. At Highlight Housing Limited, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

1. Who We Are

Highlight Housing Limited (“we,” “us,” “our”) is an affordable housing consultancy based in the UK, dedicated to supporting affordable housing solutions. For any data privacy concerns, please contact us at [email protected] or through the contact form on our website.

2. Information We Collect

We collect personal information that you provide to us directly through forms on our website or when you contact us by phone or email. This may include:

•Contact Information: Name, email address, phone number, postal address.

•Demographic Information: Information relevant to our services, such as your preferences or needs in relation to housing.

•Technical Data: Information about your visit, including IP address, browser type, pages visited, and referral URL (automatically collected).

3. How We Use Your Information

We use your data to:

•Respond to inquiries or provide information about our services.

•Improve our website and services, ensuring they are relevant and useful to our users.

•Conduct market research to better understand our clients’ needs.

•Comply with legal obligations and protect our rights.

We will only use your data for the purposes outlined above and will not process your personal data for unrelated reasons without your consent.

4. Sharing of Your Information

We do not sell, lease, or share your personal information with third parties for marketing purposes. However, we may disclose your data to:

•Service providers who assist us in operating our website and conducting our business (under strict confidentiality agreements).

•Legal authorities, when required by law, to comply with a legal obligation.

5. Data Security

We take data security seriously and employ technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. Your personal data is stored on secure servers, and we regularly update our security practices to align with industry standards.

6. Your Rights

Under the GDPR, you have the following rights:

•Access: Request access to the personal data we hold about you.

•Correction: Request corrections to any inaccurate or incomplete information.

•Deletion: Request the deletion of your data, subject to certain exceptions.

•Restriction: Request that we limit the processing of your data.

•Data Portability: Request to transfer your data to another organization, where applicable.

•Objection: Object to our processing of your data for specific purposes.

To exercise any of these rights, please contact us at [contact email address].

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyse traffic. You may manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

8. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any websites you visit.

10. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

•Email: [email protected]

•Phone: 03300438944

•Postal Address: Highlight Housing Limited, 84 Commercial Street, Edinburgh, EH6 6LX

Thank you for trusting Highlight Housing Limited. We are committed to respecting and protecting your privacy.